American Express Cards Forum Archive
Pre 2007
- Date:
- 11 Jul 2002
- Time:
- 02:54
I have been trying to get my money back from AMEX for the past two years or so. Who can help as they seem determined to keep it without just cause? Does one need to go to a court of law? I had thought that a company of this magnitude would be sincere and straight but I wonder what their designs are. H M Njuguna.
- Date:
- 18 Jul 2002
- Time:
- 14:04
I was trying to get into your website to apply for a card, our company has security software, makes it very hard to enter any site that is loaded with sales crap, can you help??
- Date:
- 02 Aug 2002
- Time:
- 16:17
This is great. I have an Amex Card.. and they suck. Jerry K Philip. IBM Services
- Date:
- 20 Dec 2002
- Time:
- 08:49
I would like to know if centurion card will be introduct in italy. thanks maurizio
- Date:
- 02 Feb 2003
- Time:
- 22:00
Having read the correspondence , you know what ? I don't think there is a human being answering your letters at all ! I think it is computer that is regurgitating a standard programmed reply. Maybe you should email them using Unix and see if they make more sense that way! Or perhaps a polite request for how much of amex cuxtomers money goes towards the fees for expensive bullshitters? Good luck to you!
- Date:
- 11 Feb 2003
- Time:
- 22:46
They Sux big time! They advertise one thing and then give you something else, They have outrageouse min. payments for small amounts owe; have raised fees. They can have my cards...
- Date:
- 14 Apr 2003
- Time:
- 02:06
I CAN NEVER GET INTO MY ACCOUNT TO PAY ON LINE!!!!!
- Date:
- 02 Jun 2003
- Time:
- 23:00
Applied for Platinum card 15th April 2003. Its now 3rd June 2003. No letters from them or anything. Only me telephoning at my cost to chase and still nothing.....total crap service!!
- Date:
- 17 Jun 2003
- Time:
- 02:14
I have been rejected twice by AMEX despite my great credit history with VISA nd MASTERCARD. Funny thing is after I received the rejection letters, I received calls from VISA and MASTERCARD to offer me higher credit levels!!! I guess the AMEX is suffering devastating bad management. They are loosing new customers while others are strengthening their relations with their customers.
- Date:
- 07 Aug 2003
- Time:
- 12:54
1. what do you mean by 'get my money back'? If you are complaining about fees its all in the cardholder agreement .... try reading it. 2. ' Only me telephoning at my cost to chase and still nothing.....total crap service!!' ... do you have any idea of what a 800 number is? The 800 number is on the condensed cardmember agreement on the application that you filled out... There are no toll numbers for new accounts or customer service as I'm sure anyone with a brain already knows. 3. Letters are onced over by a clerical group and are not directly answered as you need to call customer service for a response. The reason being is that there may be a distinct department that needs to answer specific questions and lets face it... no one really uses snail mail anymore... especially a credit corporation which is more interested in satisfying inteligent customers. If you cant figure out a phone then maybe you are not bright enough to lend money to. 4. Jerry K Philip - IBM set their own corporate agreement with AMEX (which is why IBM has its own dept there) ... if you arent happy with you corporate card, then talk to IBM. 5. H M N - what do you mean by 'get your money back' ? the fees that you maybe incurred while being past due costing the corporation that lent you money to have to pay interest on it themselves? The fees are all just. READ the cardmember agreement.... its all there and if you didnt like what it said you shouldnt have signed and used the card. And if you didnt take the time to read the terms then stop complaining. Its simple business... on the lending products they dont even charge interest! only fees for membership and if you are late. That is MORE than fair. I know all of the answers to these questions very well :) And I'm sorry to hear that the few of you who couldnt figure it out (theres some in every group) had to mumble your questions silently online. try a phone people... oh and reading is a great tool for knowledge... just a tip.
- Date:
- 15 Oct 2003
- Time:
- 09:23
I SPOKE WITH A PERSON WHO HAD AN AMERICAN EXPRESS CARD AND GOT A JOB AT A COLLECTION AGENCY AND SAID HE CLOSED HIS ACCOUNT ONCE HE SAW HOW AMERICAN EXPRESS HANDLED BUSINESS
- Date:
- 19 Nov 2003
- Time:
- 13:27
I had bitter experience with the card, the promise gven to me was a free card and it was charged, subsequenlty i cleared all the amount, but i am getting the statement still bearing some amount.
- Date:
- 25 Jan 2004
- Time:
- 09:44
AMEX enrolled me to their Shoppers Advantage Club without my consent for the past few years. I tried to cancel the membership many times without success. Below is my recent email to shoppers Advantage. I get a shameless response. To all sufferers of AMEX and Shoppers Advantage, please spread the following paragraph to your friends. Further to my membership cancellation letter dated December 2003, I haven't see a refund yet. During the past few years, I was enrolled by somebody to your shopping club withouit my consent. I never cashed any checks!!! I think that's enough information for me to report these incidents to Belmont Police. Thank you for taking the time to email us at Shoppers Advantage. We apologize for any inconvenience in this matter. We request to contact the Membership Department because they will be able to determine if a credit was issued back to your account. They may be contacted at 1-800-526-4848 Mon.-Fri. 8am.-11pm. & Sat. 9am.-8pm, Sun 12pm-8pm(EST). One of our representatives will be happy to assist you. If you have any further questions or concerns in this regard, please do not hesitate to contact our office by email at anytime. Thank you, Jannene, Your Shoppers Advantage Representative.
- Date:
- 21 Jun 2004
- Time:
- 03:10
American Express Cards are the best
[FrontPage Include Component]- Date:
- 8/11/2004
- Time:
- 1:26:57 PM
I am using AMEX card in pakistan and found it always freindly 2 use.i dont have any complain to the AMEX service. I think these guyz r doing great as compare to VISA or MASTER.I was not obliged by any of the other companies in pakistan although i had a very strong credit history. MY BEST WISHES R ALWAYZ WITH AMEX
- Date:
- 9/25/2004
- Time:
- 7:00:02 AM
I have a AMex gold card, and I have no problem with them. They have a good rewards program, and offer more services than VISA or MASTERCARD. If you don't like them, don't use one, simple as that
- Date:
- 10/16/2004
- Time:
- 12:27:57 AM
Some time ago, I applied for an American Express Gold Card. My Credit history was excellent and I was making a lot more money than most my own age. After waiting for some 4 weeks with out any reply, I contacted American Express to enquire the status of my application. The guy I spoke with told me I would have to wait for a minute while he gets the information. While he thought he had put me on hold, I over heard him saying "Look how young this jerk off is and he wants a Gold Card?". When he came back to the phone I advised him that I heard what he said. He was obviously a person who envied my financial position. I requested that I speak with his supervisor to which he refused. At this time I did not want the card anymore and decided to continue my rights for my own satisfaction. He did however change the subject by advising me to come to their office the next day and pickup my Gold Card. The next day, I went to their office and my card was waiting at reception. I requested a pair of scissors and cut the card up in their faces. Problem solved.....
- Date:
- 12/7/2004
- Time:
- 4:38:06 AM
Away with friends in Sydney on the weekend. They had American Express Platinum and used the conceirge service to book us in to all the best restaurants in Sydney with the best tables being kept for Platinum members and all within an hours notice. VERY IMPRESSIVE!!
- Date:
- 4/29/2005
- Time:
- 5:54:04 PM
- Remote User:
Comments
I have an American Express Blue Card and I love it. It's pretty, and they accept it everywhere. As for being rejected in application, I've been a member since I was a college freshman so I dunno about that. Also, their minimum payments are fine I think. Although, I'm thinking of applying for a Gold card after I find a new job so I'll get back to y'all on that.
- Date:
- 5/1/2005
- Time:
- 4:52:43 PM
- Remote User:
Comments
It's the only card I'll use when available. I like the year end statement and love the reward points.
- Date:
- 22/06/2005
- Time:
- 08:48:19 PM
What's the point of having an american express card? I just recieved an application for a gold card and I see that it's a bit different from a
"regular" credit card such as visa, mastercard, or discover, in that the total balance must be paid each month (right?). Why would I want credit if
I've got cash? Does an AmEx card build your credit in any unique way? Plus, if I immediately pay of my monthly balances on my other cards then I
don't get charged for financing at all. Why does AmEx feel they can demand payment in full each month yet still charge a $90 annual fee? It doesn't
add up. Can someone explain ?
- Date:
- 02/12/2005
- Time:
- 08:48:19 AM
The worst credit card there is . What a rip off, all these misc charges, trip insurance, baggage insurance. Go to http://amexsux.com/
- Date:
- 14/12/2006
I recently had some issues with the
American Express Gold Card.
First, my application took over 4 weeks to process, even though I already had a
Corporate Card. The application was only completed after a 75 minute (I timed
it) phone call. At one point, I was put on hold for 11 minutes while someone
looked for a phone number for me! How can it take 11 minutes to look up a phone
number? They were obviously trying to get me to hang up and let them off the
hook.
When I did finally get my card, it was sent with the same exact numbers of a
card I had cancelled a few months earlier. So, when I tried to use it, it was
refused. To resolve this issue and get a new card required a 45-minute phone
call to customer service.
I asked to speak to a supervisor, and they put me through to a supervisor's
voice mail!! I had to leave a message for a supervisor who has not contacted me
since I left a message. (4 weeks ago)
I used to love Amex and I use the card constantly. However, their customer
service has dropped considerably.
Try calling customer service to ask a general question and time how long it
takes until you are speaking to a live person. By the time you have clicked on
the appropriate options, listed to the appropriate messages, and typed in your
credit card number (which they ask for again anyway), at least 2 minutes have
gone by. Why is this acceptable? I thought the annual fee was paid to ensure
quality customer service.
Date: 14/12/2006
American Express Card is the best credit card I can have in my life. Its
customer service is fantastic and responsive. I don't know which credit card can
be better than AmEp.
Date:
21/12/2006
Announcement Regarding Products and
Services Charged to Your American Express Monthly Statements:
Have you or anyone you know been charged by American Express for products you
did not order, such as cookbooks and or travel related magazines? Have you been
charged by American Express for travel luggage insurance or other travel related
services, even though you never requested or authorized such charges?
If so, I may be able to help you. Please email me at
IdidnotorderthisproductAThotmail.com, with your name, email,
phone number (optional), and description of what happened to you.
